This page details some common issues and their respective workarounds. For Anaconda installation or technical support options, visit our support offerings page.
A 403 errors is a generic Forbidden error issued by a web server in the event the client is forbidden from accessing a resource.
The 403 error you are receiving may look like the following:
Collecting package metadata (current_repodata.json): failed UnavailableInvalidChannel: The channel is not accessible or is invalid. channel name: pkgs/main channel url: https://repo.anaconda.com/pkgs/main error code: 403 You will need to adjust your conda configuration to proceed. Use `conda config --show channels` to view your configuration's current state, and use `conda config --show-sources` to view config file locations. There are several reasons a 403 error could be received:
There are a few possible reasons for receiving this error:
- The user has misconfigured their channels in their configuration (for example, the secure location where the token is stored was accidentally deleted (most common)
- A firewall or other security device or system is preventing user access (second most common)
- We are blocking their access because of a potential terms of service violation (third most common)
First, run the following to undo your configuration of Anaconda Professional:
conda config --remove-key default_channels
Next, install or upgrade the conda-token tool:
conda install --freeze-installed conda-token
Lastly, re-apply the token and configuration settings:
# Replace <TOKEN> with your token conda token set <TOKEN>
If this doesn’t resolve the issue, Anaconda recommends consulting our Terms of Service error page.
HTTP 000 CONNECTION FAILED¶
If you receive this error message, first run the following command:
conda config --set ssl_verify false
Then, run the following to install
conda install conda-token -n base
Lastly, run the following to ensure the token verification step ignores SSL errors:
# Replace <TOKEN> with your token conda token set --no-ssl-verify <TOKEN>
You may see the following warning, though this is to be expected:
/Users/<USER_NAME>/Applications/miniconda3/lib/python3.7/site-packages/urllib3/connectionpool.py:1020: InsecureRequestWarning: Unverified HTTPS request is being made to host 'repo.anaconda.cloud'. Adding certificate verification is strongly advised. See: https://urllib3.readthedocs.io/en/latest/advanced-usage.html#ssl-warnings InsecureRequestWarning,