Frequently asked questions


Getting started with Commercial Edition

What is Commercial Edition?

Anaconda’s open-source package distribution and management optimized for commercial use and in compliance with our Terms of Service.

What changes from Individual Edition to Commercial Edition?

Users will download packages from a new commercial repository. This repository will have a new URL and a token for access.

Can I still keep my Individual Edition account?

Yes, as long as your Individual Edition account is used for non-commercial activities.

Does my personal email address associated with my account follow me to my corporate membership?

It can, but we recommend using your corporate email so your admin can track all tokens in use.

Setting up and managing your Commercial Edition account

How do I verify my account?

Accounts will be verified through a link sent to the account email address.

What happens if I do not receive an email verification?

Ensure the email did not go to your spam folder. If it is not there either, please reach out to Usercare@anaconda.com for account-related questions.

What happens if I get an error after clicking the verification link?

Please reach out to Usercare@anaconda.com for account-related questions.

How do I reset my password?

From your profile in the top-right corner, navigate to your Profile Settings, and then click Account Settings. Once you have reset your password, click Save.

If you are unable to access your account, click on Forget your Password? on the sign in page. Enter the associated email address to receive a link to reset your password.

Does my password expire?

Never!

Setting up and managing your Commercial Edition profile

How do I access my profile?

Your profile is located in the top-right corner of your dashboard, indicated by a person icon.

../../_images/ce_access_profile.png

How do I add a profile picture to my profile?

Currently adding a profile picture to your profile is not available. This functionality will be part of a future release.

How do I change my opt-in or opt-out of marketing emails?

To update your opt-in or opt-out preferences, email Usercare@anaconda.com. Currently manually updating this feature is not available. This functionality will be part of a future release.

Authenticating Commercial Edition

What happens if I lose my token?

Please reach out to Usercare@anaconda.com for account-related questions.

Do I ever need to update my access token?

If you are transitioning from an individual user license to a site license, you will need to update your access token.

What happens if someone else uses my token?

If you believe an unauthorized person has accessed your account, please contact us at Usercare@anaconda.com as soon as possible.

How do I prevent unauthorized access?

Keep your access token private and secure.

Setting up my access

Can I add support to my subscription?

Yes. This is done via a sales agreement. Please contact sales at sales@anaconda.com.

How do I obtain my access token?

A private token will be sent to the email address you provided when you created your account.

Note

If you bought multiple seats, you will receive one key to activate Commercial Edition on multiple machines.

How do I activate my account?

If you have not downloaded Anaconda installers yet, you can get them here. In order to authenticate Commercial Edition, you will need to configure Conda by editing the .condarc file using this configuration: repo.anaconda.cloud/repo/t/<TOKEN>/main. Please refer to the Authenticating Commercial Edition section in the Quickstart guide for detailed instructions.

How do I add repo.anaconda.cloud to the .condarc file and as a channel in an existing conda command?

Please refer to the Authenticating Commercial Edition section in the Quickstart guide.

Setting up and managing payments and billing

How do I view my subscription information?

From your profile in the top-right corner, navigate to your Profile Settings, and then click Subscriptions.

How do I modify or cancel my subscription?

To modify or cancel your membership, email Usercare@anaconda.com. Requesting cancellation will initiate revoking any subscription-based access on your account.

Will I get a notification of my cancellation?

You will receive a confirmation email of your unsubscription.

What happens to my current account when I cancel my subscription?

You will have access to Commercial Edition until the end of the paid period, that being the end of the month if you purchased a month’s subscription.

How can I access my payment information?

From your profile in the top-right corner, navigate to your Profile Settings, and then click Billing Information.

Can I change the credit card information?

You have the option to add more than one card saved to your account.

How can I get my payment history?

Please reach out to Usercare@anaconda.com for account-related questions.

How long does it take to see a payment posted?

Approximately 5-10 business days after payment confirmation, depending upon the bank.

What happens if my credit card is breached?

Please change your credit card details on your profile. From your profile in the top-right corner, navigate to your Profile Settings, and then click Billing Information.

Who hosts my credit card data?

Stripe. Anaconda does not host your financial data.

What company shows up on my bank statement?

Stripe. Anaconda will show in the description.

When will I be billed, monthly or yearly?

For monthly subscriptions, you will be billed a prorated amount for the current month and on the 1st of every month thereafter.

For yearly subscriptions, you will be billed exactly one year from the date you purchased your current subscription.

Is my membership prorated?

Yes, based on the date of purchase. For example, if you are billed on December 5, you have been charged for the prorated amount between December 5 through December 31.

If I cancel mid-month, how long will I have access to the platform?

You will have until the end of the canceled month.

Do I have to have a credit card on file?

Purchases require an active and valid card on your profile.

What is your refund policy?

We do not offer refunds or exchanges.

Will I get a receipt?

Yes, we will email your receipt after purchase to the email address associated with your profile.

Authenticating to Commercial Edition

What do I do if my access token does not work?

Please reach out to Usercare@anaconda.com for account-related questions.

Commercial Edition community

How do I report suspicious activity on the platform?

You can report any suspicious activity to Usercare@anaconda.com.

Questions regarding installers and packages

For any questions regarding installers and packages, please refer to Individual Edition Troubleshooting.