Troubleshooting (AEN 4.1.3)

This troubleshooting guide provides you with ways to deal with issues that may occur with your AEN installation.

AEN application not working properly

An AEN application is not working as expected.

Cause

There are several reasons an application may not work as expected.

Solution

Most AEN application issues can be resolved by following these steps:

1. Refresh the page.
2. If the issue is not resolved, close and open the application.
3. If the issue is not resolved, stop and restart your project.
4. If the issue is not resolved, check that you are using the latest version of your web browser—Chrome, Safari, Edge, or Firefox.
5. Log out of AEN.
6. Restart your browser, and log back in.

If you continue to have issues, then please contact your administrator or enterprise support representative.